Cart (0)
Your cart is empty
Last Updated: August 27, 2026
All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
We currently ship throughout the United States.
We offer FREE Standard Shipping on all orders shipped within the United States. No minimum purchase is required to qualify for free standard shipping.
Standard Shipping: FREE
Estimated transit time: 5–10 business days
Please note that the estimated transit time does not include our 1–2 business day order processing time.
Orders are therefore typically delivered within approximately 6–12 business days from the date the order is placed.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, high-volume periods, or other circumstances outside our reasonable control.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number may take up to 2–3 business days to become active after your order has been shipped.
If you have not received your tracking information or have questions regarding the status of your shipment, please contact us at support@teddyford.com.
While we make every effort to ensure that orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, holidays, or unusually high shipping volumes.
If your order is significantly delayed or has not arrived within the expected delivery timeframe, please contact us at support@teddyford.com, and we will assist you in checking the status of your shipment.
If your order arrives damaged, please contact us at support@teddyford.com within 2 days of delivery.
Please provide your order number, a description of the issue, and clear photos of the damaged product and packaging so that we can review the issue.
We will review your request and assist you with an appropriate resolution in accordance with our Return and Refund Policy.
Please save all packaging materials and damaged goods until your request has been reviewed, as they may be required to process your claim.
If your package appears to be lost in transit or has not arrived within the expected delivery timeframe, please contact us at support@teddyford.com.
We will review the available tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.
If the tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location, mailbox, building reception area, and with household members or neighbors who may have accepted the package.
If you are still unable to locate your package, please contact us at support@teddyford.com with your order number and tracking information so that we can assist you with the investigation.
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@teddyford.com.
We will make reasonable efforts to update your shipping information before your order is processed or shipped. However, we cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.
We are not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Please refer to our Return and Refund Policy for detailed information regarding return eligibility, return timeframes, procedures, return shipping, and refunds.
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
Business / Store Name: Teddy Ford
Business Owner: Vincent LIM, Sole Trader
Registration Number: 901 197 723 00033
Business Address:
10 Rue de la Paix
75002 Paris
France
Email: support@teddyford.com
Phone: +1 989 308 1821
Customer Service Hours: Monday–Friday, 8:00 AM–4:00 PM ET
Customer support is provided from France, with dedicated English-language support for customers in the United States.
We aim to respond to customer inquiries within 12 hours on business days.
Thank you for shopping with Teddy Ford!