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Last Updated: August 27, 2026
This Privacy Policy describes how Teddy Ford ("we," "us," or "our"), operated by Vincent LIM, Sole Trader, collects, uses, and discloses your personal information when you visit, use our services, make a purchase from teddyford.com (the "Site"), or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the practices described in this Privacy Policy.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site and update the "Last Updated" date where applicable.
To provide the Services, we collect and have collected personal information about you from a variety of sources.
The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depend on how you interact with our Site and use our Services.
When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can reasonably be linked to you.
Information that you directly submit to us through our Services may include:
Contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security, if applicable.
Shopping information, including the products you view, add to your cart, add to your wishlist, or purchase.
Customer support information, including information you choose to include in communications with us, such as when sending a message through the Services or contacting us by email or phone.
Some features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
We may automatically collect certain information about your interaction with the Services ("Usage Data").
To do this, we may use cookies, pixels, tags, and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, IP address, and other information regarding your interaction with the Services.
We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
Shopify, which hosts and powers our online store;
Payment processors, which process payment information in order to fulfill your orders and provide the products or services you have requested;
Shipping and fulfillment providers;
Analytics providers;
Advertising and marketing partners;
Customer support providers; and
Other vendors and service providers that assist us in operating our business.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and Cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
We use your personal information to provide you with the Services and perform our obligations to you, including to:
Process payments;
Fulfill and manage orders;
Arrange shipping and delivery;
Process returns and refunds;
Send notifications related to your account, purchases, returns, exchanges, or other transactions;
Create, maintain, and manage your account, if applicable;
Provide customer support; and
Enable you to use features of the Services.
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email or other channels where permitted by applicable law.
We may use third-party advertising and analytics services, including Meta Pixel, Google Ads, and Google Analytics, to understand how visitors interact with our Site, measure the performance of our advertising campaigns, and provide advertisements that may be more relevant to your interests.
These services may use Cookies, pixels, and similar technologies to collect information about your interactions with our Site and advertisements, subject to applicable law and your privacy choices.
You may opt out of receiving promotional emails from us at any time by using the unsubscribe link included in our marketing emails.
We may use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
We may also use personal information to protect our Site, customers, business, and other users.
We use your personal information to provide customer support and respond to your questions, requests, complaints, returns, shipping inquiries, and other communications.
We may use personal information to comply with applicable laws, regulations, legal processes, or government requests and to exercise, establish, or defend legal claims.
Like many websites, we use Cookies on our Site.
Because our store is powered by Shopify, Shopify and other service providers may use Cookies and similar technologies to provide and improve the Services, remember your actions and preferences, perform analytics, and support advertising and marketing activities where applicable.
We may also use Cookies and similar technologies in connection with services such as Meta Pixel, Google Ads, and Google Analytics.
You can choose to configure your browser to remove or reject Cookies. Please note that blocking or removing Cookies may negatively impact your experience with the Services and may cause certain features to function incorrectly or become unavailable.
Where required by applicable law, we will obtain consent before using certain non-essential Cookies.
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy.
Such circumstances may include:
Shopify and other service providers that perform services on our behalf, including website hosting, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping;
Payment processors and financial institutions necessary to process transactions;
Shipping and fulfillment partners necessary to deliver your orders;
Analytics, advertising, and marketing partners, including providers that help us measure advertising performance and understand how customers interact with our Site;
Professional advisers, such as lawyers, accountants, insurers, and auditors;
Government authorities or other third parties where disclosure is required to comply with applicable law, legal processes, or regulatory obligations;
In connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business; and
With your consent or at your direction.
We do not disclose personal information to third parties except as described in this Privacy Policy or as otherwise permitted or required by applicable law.
Our Site may contain links to websites or other online platforms operated by third parties.
If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms.
We are not responsible for the privacy or security practices of third-party websites, including the accuracy, completeness, or reliability of information found on those websites.
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of 13.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at support@teddyford.com to request its deletion.
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, prevent fraud, or enforce agreements.
Depending on where you live, you may have some or all of the following rights in relation to your personal information, subject to applicable law:
Right to access: You may have the right to request access to personal information we maintain about you.
Right to delete: You may have the right to request that we delete certain personal information we maintain about you.
Right to correct: You may have the right to request that we correct inaccurate personal information.
Right to data portability: You may have the right to receive a copy of certain personal information and request that it be transferred to a third party where applicable.
Right to opt out: Depending on applicable law and our data practices, you may have the right to opt out of certain targeted advertising, sharing, or sales of personal information.
Right to appeal: Where applicable, you may have the right to appeal our decision if we decline to process a privacy rights request.
You may exercise applicable rights by contacting us at support@teddyford.com or by using any privacy request mechanisms made available on our Site.
We may need to verify your identity before processing certain requests. You may also be permitted to designate an authorized agent to submit a request on your behalf where applicable.
We will not discriminate against you for exercising any privacy rights available to you under applicable law.
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on your state of residence and whether the applicable law applies to our business, these rights may include the right to know or access personal information, correct inaccurate information, request deletion, obtain a portable copy of certain information, and opt out of certain uses of personal information for targeted advertising, sale, or sharing.
Where required by applicable law, we will provide mechanisms for exercising these rights and honoring applicable opt-out requests.
To submit a privacy request, contact us at support@teddyford.com.
We may use third-party advertising and analytics services, including Meta Pixel, Google Ads, and Google Analytics, that process information collected through Cookies and similar technologies.
Depending on the technologies and services used on our Site, certain disclosures of personal information for advertising purposes may be considered a "sale," "sharing," or use for "targeted advertising" under certain U.S. state privacy laws, even where no money is exchanged.
Where applicable, you may have the right to opt out of these activities.
You may exercise applicable privacy rights or request additional information about our data practices by contacting us at support@teddyford.com or by using any privacy preference or opt-out mechanisms made available on our Site.
Some web browsers allow you to send a "Do Not Track" signal.
Because there is no universally accepted standard for how websites should respond to Do Not Track signals, our Site may not respond to all such signals unless required by applicable law.
We will process legally recognized browser-based opt-out preference signals where required by applicable law.
Teddy Ford is operated from France and serves customers in the United States.
Our service providers, including Shopify, may process and store personal information in countries other than the country or state where you reside.
When personal information is transferred or processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
We take reasonable steps to work with service providers that maintain appropriate safeguards for personal information as required by applicable law.
If you have questions or concerns about how we process your personal information, please contact us at support@teddyford.com.
If you are not satisfied with our response, you may have the right to submit a complaint to the applicable privacy or regulatory authority depending on where you live.
If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:
Business / Store Name: Teddy Ford
Business Owner: Vincent LIM, Sole Trader
Registration Number: 901 197 723 00033
Business / Mailing Address:
10 Rue de la Paix
75002 Paris
France
Email: support@teddyford.com
Phone: +1 989 308 1821
Customer Service Hours: Monday–Friday, 8:00 AM–4:00 PM ET
Customer support is provided from France, with dedicated English-language support for customers in the United States.
We aim to respond to customer inquiries within 12 hours on business days.
Website: teddyford.com