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Last Updated: August 27, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@teddyford.com.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind, ordering the wrong item, or other reasons not related to receiving a defective, damaged, or incorrect product. Return shipping costs are non-refundable.
Items sent back to us without first requesting a return will not be accepted.
Please do not send returns to our business address in France unless we specifically instruct you to do so. The appropriate return instructions and return destination will be provided after your return request has been reviewed and accepted.
You can always contact us with any return questions at support@teddyford.com.
Please inspect your order upon reception.
If your item is defective, damaged, or if you receive the wrong item, please contact us at support@teddyford.com within 2 days of delivery so that we can evaluate the issue and make it right.
Please provide:
Your order number
A description of the issue
Clear photos of the damaged, defective, or incorrect item
Clear photos of the packaging, where applicable
Once we have reviewed the information provided, we will contact you with an appropriate resolution.
Where the issue is confirmed to be due to a defective, damaged, or incorrect item, we will provide the appropriate instructions and resolution at no additional cost to you, where applicable.
Certain types of items cannot be returned, including:
Perishable goods, such as food, flowers, or plants
Custom products, including special orders or personalized items
Personal care goods
Hazardous materials
Flammable liquids or gases
Gift cards
Please contact us at support@teddyford.com if you have questions or concerns about whether your specific item is eligible for return.
Sale items are final sale and cannot be returned or refunded, except where the item is defective, damaged, incorrect, or where otherwise required by applicable law.
Nothing in this policy is intended to limit any rights that cannot be excluded under applicable law.
The fastest way to ensure you receive the item you want is to return the item you currently have.
Once your return has been accepted, you may place a separate order for the new item.
For exchanges requested due to a change of mind, incorrect size selection, ordering the wrong item, or similar customer-related reasons, customers are responsible for the cost of returning the original item.
If you received a defective, damaged, or incorrect item, please contact us at support@teddyford.com within 2 days of delivery so that we can evaluate the issue and provide an appropriate resolution.
Customers are responsible for return shipping costs for standard returns, including returns due to:
Change of mind
Ordering the wrong product
Selecting the wrong size or variation
Other reasons not related to receiving a defective, damaged, or incorrect product
Return shipping costs are non-refundable.
The cost of the original FREE Standard Shipping will not be deducted from an approved refund for an eligible standard return.
If you receive a defective, damaged, or incorrect item, please contact us at support@teddyford.com within 2 days of delivery so that we can evaluate the issue and provide an appropriate resolution.
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@teddyford.com.
Original return shipping costs paid by the customer are non-refundable, except where otherwise required by applicable law.
If you need to cancel or modify an order, please contact us as soon as possible at support@teddyford.com.
We will make reasonable efforts to accommodate your request before the order enters the fulfillment or shipping process. However, we cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.
If your order has already shipped, you may request a return after receiving it in accordance with this Refund & Return Policy.
If you have questions about returns, refunds, exchanges, damaged items, or your order, please contact us:
Business / Store Name: Teddy Ford
Business Owner: Vincent LIM, Sole Trader
Registration Number: 901 197 723 00033
Business Address:
10 Rue de la Paix
75002 Paris
France
Email: support@teddyford.com
Phone: +1 989 308 1821
Customer Service Hours: Monday–Friday, 8:00 AM–4:00 PM ET
Customer support is provided from France, with dedicated English-language support for customers in the United States.
We aim to respond to customer inquiries within 12 hours on business days.
Important: Our business address above is provided for business and legal correspondence. Do not send product returns to this address unless specifically instructed to do so by Teddy Ford. Please contact us first to receive the appropriate return instructions and return destination.